Frequently Asked Questions

Please visit our dedicated documents page where you will find details about the documents we require. If you would like to send us your document by e-mail please ensure that you send them to contact@igo4.com or alternatively post them to ‘Freepost iGO4 ltd’.

iGO4 limited uses advanced technology to identify whether we are being supplied with incorrect information. We use this information to help keep premiums low for our customers. iGO4 has a specialist team that monitors all data and identifies customers providing incorrect information to obtain cheaper quotations. Your license is also checked to ensure the details you have provided are full and accurate as failure to disclose any information could result in your policy being invalid and in the event of a claim no payment would be made.

You can either e-mail all of your documentation to contact@igo4.com or alternatively you can post your documents to Freepost iGO4 ltd.

Before issuing your full certificate of insurance iGO4 requires all of the necessary documentation to verify your policy. To allow time for this to be done a 30 day covernote is issued, this can be used in all of the same instances as your full certificate. Once your documents have been received and your policy has been verified we will issue your full certificate of insurance that will cover you for the remaining term of your policy.

Unfortunately we require that your no claims bonus be obtained in the UK, therefore any bonus earned abroad will not be accepted.

Yes, we can provide you with copies of your insurance documentation via post however, as iGO4 provide an online customer portal that allows you to view and download your documents free of charge, there will be a £15.00 administration fee for any documentation sent via post.

Before you can access your portal you need to ensure you have registered. If you have already registered, please click here, alternatively if you still need to register please click this link and fill out the information as requested.

Once you have completed the information you will be sent a registration e-mail which allows us to verify your e-mail address for data protection.
In order to complete the registration process you MUST click on the link in your registration e-mail. This will then ensure that you are fully registered and you will now be able to access and view all of your documentation as well as being able to make changes to your policy. The next time you wish to use your portal simply log in with the username and password you selected upon registration.

Before attempting to log in please ensure you have fully completed the registration process by clicking on the link from your registration e-mail. If you have already done this then ensure that you match your username and password exactly as you registered it. Please note that the username is case sensitive. If you have forgotten your password, please follow the Forgotten Password link on the Log In page.

Yes, you can give authority for anyone to deal on your behalf. To give someone authority to deal with your policy you will need to contact our Customer Services Department on 0844 800 8538 who will ensure a note is placed on your records. Please be aware that due to data protection, we will only discuss information regarding your policy with people that you have given permission for us to deal with.

Yes, your covernote can be used in all of the same instances as your certificate of insurance and can therefore be used to tax your car.

If you have a household policy with us and building working is taking place on your property then yes you need to notify us. You will need to call our Customer Services Department on 0844 800 8538 who will ask for details of the work taking place so that we can notify your insurer. Please note that failure to disclose any information or changes in circumstances will result in your policy being invalid and in the event of a claim no payment would be made.

We will issue your full certificate of insurance once you have provided us with all of the required documentation and the full validation process has taken place. iGO4 requires documentation to be sent to us within 14 days of the policy being taken out. Once your documents have been validated your full certificate of insurance will be available for you to view and download on your online portal, we will send you an e-mail to confirm this has been done.

If you need to make a claim on your home or car insurance, then you can call our dedicated claims team on 0800 008 6709. Our claims line is open 24 hours a day, 7 days a week.

We will provide you with a renewal quotation before your renewal is due. If you pay by installments then your policy will automatically renew if we do not hear from you. On receipt of your renewal quotation please check the information fully and if you do not wish to renew your policy with us or you need to update any information then you must call our Renewals Department on 0844 800 8539, in order to lapse your policy. If you have previously paid your premium in full then your policy will NOT automatically renew you must contact our Renewals Department if you would like to renew your policy.

Yes, if you do not wish to renew your policy with us then you need to contact our Renewals Department on 0844 800 8539 and inform them that you would like your policy to lapse.

No if you wish to cancel your policy you will need to call our Customer Services Department on 0844 800 8538, you are not able to cancel your policy online.

Yes, you can add breakdown cover or any of our optional extra’s at any point throughout the lifecycle of your policy. If you would like to add optional cover to your policy please call our Customer Services Department on 0844 800 8538 who will be happy to add it for you and take payment over the phone. Our advisors can also give you details of other optional extra’s available.

✔ Get compensation for you and your passengers for personal injury and medical expenses
✔ Reclaim loss of earnings and travel costs
✔ Subject to availability a replacement vehicle if your vehicle is un-roadworthy or being repaired
✔ Get back any excess that you have to pay
✔ For Third Party fire & Theft policies and recovery of the cost of repair of your own vehicle
✔ 24 hour emergency claims line, 365 days a year
✔ £50,000 of Legal cover

If you would like to add Legal Protection to your policy please call our Customer Services Department on 0844 800 8538 who will be happy to add it for you and take payment over the phone.

iGO4 are an internet based company, so once you have taken up your policy you will receive an e-mail asking you to register on our online portal. Here you can access all documentation relevant to your policy and make changes to your policy without incurring a fee. Most of our correspondence with you will be through e-mail so it’s important that you have regular access so that you can check your e-mail account regularly.
If you haven’t already done so then click here to register on our online portal